Will
the conversation be cut off when my credit runs out?
Yes, the conversion will be cut off if credit runs out. You
will hear this message " Your account does not have sufficient
balance to continue a call. Please contact your gateway administrator."
You are advised to top up your credit before it runs down to
zero to minimize any inconvenience. Remaining conversation time
will be announced after you dial your number when the remaining
time is less than 3 hours.
How can I recharge etone calling
card?
We provide many convenient ways for you to recharge your credit.
You can either choose to pay cash, cheque, direct deposit
or by credit card or BPay.
1. Pay with any of the major Credit Cards
• Fill in our web form and submit to us over the internet
• Call 1300 788 013 for credit recharge over the phone
• Fax your credit card payment authorisation to 03
9639 9626
(Important: User ID and User Name should be provided for
credit recharge.)
2. BPay transaction
Find the biller code and reference number at the back of
etone calling card and recharge etone card via telephone
banking or internet banking. Please allow 1 business day
for us to complete BPay transactions.
3. Pay by cheque or money order together with your
user ID to In-Tech Telecommunications Pty Ltd at :
3B, 190 Bourke Street, Melbourne 3000
4.Pay cash together with application
form to our authorised agents:
Box Hill: Century (•s¥@ɹϮÑ)
593 Station St;
ComNet (¹q¸ÜçE ) 50 Main Street
Golden Taipei (ª÷»O¥_¨Èw¹«~
) 38 Rutland Rd
Chinatown: STARS Photo ¨ÊµØ°Ó³õ¤ºè°®Í©±;
Ha Ha (ºaµo) 208-210 Lt. Bourke St;
City: Extragreen (ªø«C®È¹C)
260 Swanston Street;
Shangrila (»®æ¨½©Ô°²´Á)
1F/358 Lonsdale Street
Richmond: Po Po (Ä_Ä_ºë«~¤å¨ã)
Shop 10, 240 Victoria St
Springvale: My Hoa (ü¤Æ¹Ï®Ñ)
371D Springvale Rd
5. Direct deposit to Bank
In-Tech Telecommunications Pty Ltd (Account No. 3520 90417)
ANZ Bank Kew Branch (B/S/B No. 013-345)
It is important that you fax or mail the application form
and deposit slip details to In-Tech Accounts Department
on (03) 9639 2168.
What happens
if I forget my password?
If you have forgotten your password, please call us for a
new one. However, a new password will only be issued after
we verify your ownership.
Why the system
does not accept my User ID and/or password?
• Possible causes are:
• Enter a wrong User ID.
• Enter a wrong password.
• Forget to press the [#] button.
If you have tried several times without success the problem
may be a result of your telephone set. Make sure that the
operating mode has been set to ¡¥Tone¡¦.
Most telephone sets have a button at the back or on the side
to change their operating modes. Select the option "Tone".
How to use etone card in overseas
cities?
Calling roaming is available in several overseas cities with
nominal roaming fee. You can find the access telephone number
at the back of your card. Follow the calling procedure. Each
country has different dialing prefix. However, you should
always dial our prefix 0011 no matter which country you are
in. For example, call back to Melbourne : 0011 613 9xxx xxxx.
How
can I save more?
There is no flagfall applies to all calls. However, dialling
into our access number will be charged separately by the relevant
telephone company. Our follow-on-call feature enables you
to make "multiple calls-Press [#][0][#]" at the
cost of one local call. It saves you money as you need only
make and pay for that call.Our volume payment scheme also
helps to save you up to 12% off our normal charge rate.
In-Tech Telecommunications Pty Ltd ( A.C.N.
083 347 380)
E mail info@in-tech.com.au
Tel: 1300 788 013
Fax: (03) 9639 9626 |
